Terms of Service for Datalyzer

Effective Date: January 15, 2025

Welcome to Datalyzer ("the App", "we", "us", "our"). These Terms of Service ("Terms") govern your use of our services and applications, including the Shopify app integration and website located at https://datalyzer.digital. By installing or using our App, you ("Merchant", "you") agree to be bound by these Terms. If you do not agree, do not use the App.

1. Service Description

Datalyzer provides data analysis functionality for Shopify store owners, enabling merchants to query their store data through messaging platforms such as WhatsApp and Telegram.

We do not permanently store or retain customer personal information from your Shopify store. Data is accessed in real time from Shopify solely to provide the requested analysis, then discarded after the session.

2. Merchant Responsibilities

• You must have a valid Shopify store and account to use the App.
• You are responsible for ensuring that your use of Datalyzer complies with all applicable laws, including privacy, data protection, and consumer protection laws in your jurisdiction.
• You are responsible for maintaining the confidentiality of your Shopify and messaging platform accounts.
• You must ensure that your use of the App complies with WhatsApp Business Terms of Service and other messaging platform policies.

3. Data Handling & Privacy

• Datalyzer does not retain, sell, or share customer personal information.
• Data processed is limited to what is necessary for providing analysis (e.g., orders, sales, product data).
• You remain the controller of your customer data under applicable privacy laws.
• Our Privacy Policy explains in detail how we handle data; by using the App you also agree to the Privacy Policy.
• We implement industry-standard security measures to protect data during processing.

4. Subscription and Payment

• Datalyzer offers free and paid subscription plans.
• Paid plans are billed through Shopify's billing system.
• Fees are non-refundable except as required by applicable law or our refund policy.
• We may change pricing with 30 days prior notice via email or through our website.
• You may cancel your subscription at any time through your dashboard or by contacting support.

5. Acceptable Use

You agree not to:

• Use the App for unlawful, harmful, or fraudulent activities.
• Interfere with or disrupt the App's functionality or our servers.
• Attempt to reverse engineer, copy, or misuse our intellectual property.
• Use the App to violate any third-party rights or terms of service.
• Share your account credentials with unauthorized parties.
• Use the App to send spam or unsolicited communications.

6. Intellectual Property

All rights, title, and interest in the App (excluding Shopify data you provide) are owned by Datalyzer. You are granted a limited, non-exclusive, non-transferable license to use the App solely for operating your Shopify store. This license terminates when your use of the App ends.

7. Service Availability

While we strive to maintain high availability, we do not guarantee that the App will be available 100% of the time. We may perform maintenance, updates, or experience technical issues that temporarily affect service availability.

8. Disclaimer of Warranties

The App is provided "as is" and "as available." We make no warranties or representations about the reliability, accuracy, or availability of the App. Your use of the App is at your sole risk. We disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the maximum extent permitted by law, Datalyzer and its affiliates are not liable for any indirect, incidental, special, or consequential damages, including lost profits, data loss, or business interruption, arising from your use of the App.

Our total liability will not exceed the fees paid by you to us in the 3 months preceding the claim, or $100, whichever is greater.

10. Indemnification

You agree to indemnify, defend, and hold harmless Datalyzer and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the App or violation of these Terms.

11. Termination

We may suspend or terminate your access to the App if you violate these Terms, fail to pay fees when due, or if required by law. You may uninstall the App at any time from your Shopify admin or cancel your subscription through your dashboard.

Upon termination, your right to use the App ceases immediately, and we may delete your account data in accordance with our data retention policies.

12. Changes to Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will notify you of material changes through email or a prominent notice on our website. Continued use of the App after changes means you accept the updated Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the App will be resolved through binding arbitration in Victoria, Australia, except where prohibited by law.

You agree to first attempt to resolve any disputes through good faith negotiations before pursuing legal action.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced with an enforceable provision that most closely reflects the original intent.

15. Contact

If you have questions about these Terms, contact us at: